Support FAQs

Your Questions:

Our Answer:

Does MoversSuite offer payment solutions for credit cards and ACH?

Yes, MoversSuite integrates with both CSI Pay and with Remedy Payments to provide your company with two options for merchant services. Your company can be set up with either provider to offer direct online payments and captures as well as automatically process payments during a storage billing run. Use the link below to find out more about establishing merchant processing within MoversSuite.

Our Answer:

How do I schedule an upgrade?

An online scheduler is available through the buttons below. Users will enroll and choose from two scheduled times that work best for your organization. An typical upgrade is estimated to be 1 hour in duration.

Our Answer:

Silent Mode Installation

You can run the MoversSuite client installer in the background with no option prompts, etc. To do this, execute the installer with a /q appended to the command. The following is the format for running the installer in silent mode.

FORMAT

[Path_to_Installer]\MoversSuite[Short_Version_Number]_ClientSetup.exe /q

EXAMPLE

C:\Program Files (x86)\MoversSuite\MoversSuite2018.10_ClientSetup.exe /q

Our Answer:

What are the active Support hours and Holidays?

Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST).

EWS Group observes the following holidays and technical support is not available on these days:

2024

New Year’s Day: Monday, January 1

Martin Luther King, Jr. Day: Monday, January 15

Memorial Day: Monday, May 27

Independence Day: Thursday, July 4

Labor Day: Monday, September 2

Thanksgiving: Thursday, November 28 and Friday, November 29

Christmas: Wednesday, December 25

2025

New Year’s Day: Wednesday, January 1

Martin Luther King, Jr. Day: Monday, January 20

Memorial Day: Monday, May 26

Independence Day: Friday, July 4

Labor Day: Monday, September 1

Thanksgiving: Thursday, November 27 and Friday, November 28

Christmas: Thursday, December 25

Our Answer:

What are the system requirements for MoversSuite?

The system requirements, which outline the hardware and software needed for installing and supporting MoversSuite, are available through the System Requirements link available for the latest version of MoversSuite within our Support page.

Our Answer:

What is the incident submission process?

When you have an issue with MoversSuite or Microsoft Dynamics GP, you will need to reach out to your MoversSuite representative within your organization. They may already have an answer for you and will be responsible for contacting MoversSuite.

If you are your company’s representative, then contact MoversSuite according to what is specified within the Product Support Agreement (PSA) (link below). Most issues can be resolved by logging into our help desk and researching articles and, if needed, submit an incident, which will be responded to in a timely fashion (again, priority is defined within the PSA).

More information about the process is available through the help desk:

Refer to the Product Support Agreement for a complete description of the incident submission process:

Our Answer:

What is the Product Support Agreement?

The Product Support Agreement (PSA) defines the role of the Support organization and includes product support limitation, incident workflow, and contact expectations. It a great resource for understanding the whole EWS support process.

Our Answer:

Where can I find a quick list of what is included in each release?

If you are looking for a high-level listing of what changes haven been made for each version of MoversSuite, then you can reference the Release Highlights topic from within the Support page.

Our Answer:

Where can I find the Online Help?

ONLINE HELP

The Online Help is a web-based application that ties directly to a specific version of MoversSuite. You can open the correct version of Online Help by choosing Help > Online Help from the main tool bar in the MoversSuite application.

You can use the following link to find the Online Help for the latest version of MoversSuite.

Our Answer:

Work Ticket Templates

You can download and import the following documents into your own Forms Designer documents and make changes to suit your needs.

NOTE: The mapping information files are companion documents to assist you in identifying the Forms Designer bookmarks for corresponding placeholder text referenced on the actual form.

Reference the following topics in your MoversSuite Online Help for usage and more information:

TEMPLATES:
Guides:

Household Goods Work Ticket Information:
Commercial Orders Work Ticket Information:
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